How rc19 Protects Your Account & Information
We collect and handle your personal data only to keep your account secure, process your JazzCash, Easypaisa, SadaPay and Raast deposits, and verify your identity. This page explains...
What We Collect and Why
When you open an rc19 account, we ask for your name, phone number, email address, and national ID details to verify your identity and prevent fraud. Your payment information — JazzCash account, Easypaisa wallet, SadaPay credentials, or Raast reference — is processed through our payment partner's secure gateway; we do not store full card or wallet numbers. We also collect gameplay data
(which games you play, session duration, stakes) to personalise your lobby and detect suspicious activity. Browser cookies track your login state and preferences. We retain account data for as long as your account is active, plus seven years after closure for legal compliance in supported regions where local law permits.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How We Earn Your Trust on Privacy
rc19 invests in industry-standard security practices and transparent policies to give you confidence in how your information is handled. We audit our data systems annually, use encryption for...
SSL/TLS Encryption
All data between your device and our servers is encrypted using 256-bit SSL certificates. Your login credentials and payment details...
Payment Gateway Isolation
JazzCash, Easypaisa, SadaPay and Raast transactions are processed by licensed payment providers. We never store your wallet or card details...
No Data Sale
We do not sell, rent, or share your personal information with marketing companies, data brokers, or any external party outside...
Annual Audits
An independent security firm reviews our data handling practices and infrastructure once per year. We address findings and publish a...
Employee Access Control
Only authorised staff can view your account data, and only when necessary to resolve support requests or investigate fraud. All...
Breach Notification
If any unauthorised access to user data occurs, we notify affected accounts within 24 hours via email and through the...
Your Privacy Rights at rc19
Pakistan-based players on rc19 have specific rights over their data. You can request a copy of everything we hold about you, ask us to correct inaccurate information, request...
| Right to Access | Request a complete copy of your personal data in machine-readable format. We provide it within 30 days at no cost. |
|---|---|
| Right to Correction | If your name, contact details, or ID information is wrong, you can update it directly in Settings or ask our support team to correct it. |
| Right to Deletion | Request that we delete your account and all associated data. Legal and tax records are retained for seven years; gameplay data is removed immediately. |
| Right to Opt Out | Disable analytics cookies and email marketing in your Settings. We will not track your browsing behaviour or send promotional messages. |
| Right to Portability | Your account data can be exported to another platform. We provide structured data exports on request within 30 days. |
| Right to Object | Object to automated decision-making (e.g. account restrictions). We will review your case manually and explain our decision within 14 days. |
| No Discrimination | Exercising your privacy rights will not result in account closure, bonus removal, or any penalty. We treat all requests equally. |
What You See in Your Account About Your Data
Your rc19 account dashboard shows exactly what data we hold about you and when it was last updated. You can review your login history, download transaction...
Login History
See every login to your account with timestamp and device type. Identify suspicious access and log out remote sessions instantly from your dashboard.
Payment Records
View all JazzCash, Easypaisa, SadaPay and Raast transactions linked to your account, including dates, amounts, and reconciliation status with your bank.
Device Management
See all phones, tablets and computers connected to your rc19 account. Remove devices remotely or set location-based notifications for new logins.
Preference Centre
Manage email frequency, SMS opt-in, cookie categories, and marketing preferences in one place. Changes apply immediately across all platforms.
Data Download
Export your complete account history, personal details, and gameplay data as a ZIP file in CSV or JSON format within seconds.
Deletion Requests
Initiate account and data deletion directly from Settings. Review what will and won't be deleted, then confirm. Permanent removal completes within 30 days.